Responsible Gaming

xbajee strictly enforces a minimum age of 21 years for all registered players. Gambling is an adult activity, and we take our obligation to prevent underage gambling extremely seriously. No person under the age of 21 is permitted to open an account, make a deposit, or participate in any game or betting activity on the Platform.

During the registration process, all players are required to confirm that they are aged 21 or above. We reserve the right to request documentary proof of age at any time — including a valid National ID card, passport, or birth certificate. If a player is found to be under 21, their account will be permanently closed immediately and any funds returned in accordance with our Terms & Conditions.

If you are a parent or guardian and suspect that a minor in your household has accessed xbajee, please contact us immediately at [email protected]. We will investigate and take all necessary action without delay. We also strongly recommend the use of parental control software on shared devices to prevent minors from accessing gambling websites.

Problem gambling can affect anyone, regardless of age, income level, or background. It often develops gradually, which makes early recognition especially important. The following signs may indicate that gambling has moved beyond entertainment and into problematic territory.

Consider whether any of the following apply to you or someone you know:

If you recognise more than one of the above in your own behaviour, we strongly encourage you to reach out for support. You can contact xbajee directly at [email protected] to activate a cooling-off period or self-exclusion. You do not need to explain yourself or justify your request — our team will act immediately and without judgement.

Self-exclusion is one of the most effective tools available to players who feel they need a significant break from gambling. When you self-exclude from xbajee, the following actions are taken immediately:

• Your account is locked and you cannot log in or place any bets.
• All marketing communications — including promotional emails, bonus notifications, and SMS messages — are immediately suspended.
• Your personal data is flagged to prevent reactivation during the exclusion period.
• Any pending withdrawals will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or bank account).

Self-exclusion periods are available for 6 months, 1 year, 2 years, or permanent closure. Permanent self-exclusion cannot be reversed. Temporary self-exclusion periods cannot be shortened once activated — this is by design, to protect you during a vulnerable period.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username or mobile number. Our team will action your request within 24 hours, and you will receive a written confirmation once the exclusion is in place.

Deposit and loss limits are the most practical day-to-day tools for keeping gambling affordable and within budget. We encourage every xbajee player in Bangladesh to set these limits from the moment they open an account, even if they feel their gambling is currently under control. Having a limit in place removes the temptation to spend more during a winning or losing streak.

How deposit limits work: You select a maximum amount in BDT (৳) that can be deposited over a daily, weekly, or monthly period. Once that limit is reached, no further deposits will be accepted until the period resets. Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period before it becomes active, giving you time to reconsider.

How loss limits work: You define the maximum net loss you are comfortable with in a given period. When your cumulative losses reach that figure, xbajee will suspend your betting access for the remainder of the period. This is especially useful for preventing the common pattern of chasing losses, which is one of the primary drivers of problem gambling behaviour.

Both limits can be set via your account settings after logging in, or by contacting our support team at [email protected]. There is no minimum or maximum on the limits you can set — the choice is entirely yours.

Responsible gaming is not just about using formal tools — it is also about the mindset and habits you bring to every session. The following practical tips can help you keep gambling enjoyable at xbajee:

• Set a budget before you start and treat it as a fixed entertainment expense, not an investment. Only gamble with money you can genuinely afford to lose.
• Set a time limit for each session and stick to it. Use the session timer feature to get an automatic reminder when your time is up.
• Never chase losses. If you have hit your budget for the day, stop. Tomorrow is another day. Chasing losses almost always leads to larger losses.
• Do not gamble under the influence of alcohol, prescription medication, or any other substance that impairs your judgement and decision-making ability.
• Avoid gambling when stressed, anxious, or depressed. Emotional states reduce your ability to make rational decisions and increase the risk of problem gambling behaviour.
• Take regular breaks during your session. Stand up, stretch, and assess whether you are still playing for fun or whether you are playing out of habit or compulsion.
• Keep gambling separate from your financial obligations. Never use rent money, utility funds, loan repayments, or money intended for your family's needs to fund your gambling activity.
• Talk to someone you trust if you are concerned about your gambling. Sharing your concerns with a family member or close friend is often the first step toward regaining control.

If you are concerned about your gambling — or the gambling of someone close to you — please do not hesitate to reach out. Our support team at xbajee is available to help you activate any responsible gaming tool, answer your questions, or initiate a self-exclusion without delay.

xbajee Support: [email protected]

When contacting us about a responsible gaming matter, please use one of the following subject lines so that your message is routed to the right team immediately:

• "Self-Exclusion Request" — to lock your account for a set period.
• "Deposit Limit Request" — to set or reduce a deposit limit.
• "Cooling-Off Request" — to take a short break without closing your account.
• "Responsible Gaming Query" — for any other question about player protection tools.

All responsible gaming requests are treated as high priority and will be acted upon within 24 hours of receipt. We will always send a written confirmation once your requested measure is in place.

Remember: asking for help is a sign of strength, not weakness. The xbajee team is here to support you, not to judge you. Your wellbeing always comes first.