xbajee Frequently Asked Questions

Creating an xbajee account takes under two minutes. Visit xbajee.bar, tap the xbajee Login button, and follow the registration steps. You will need to provide your mobile number, a secure password, and confirm that you are aged 21 or above. Once submitted, a verification code is sent to your mobile number to activate your account.

xbajee requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include your National ID card (NID), passport, or birth certificate. You may also be asked to provide proof of your payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number. Submitting clear, legible copies speeds up the verification process significantly.

The minimum age to register and play on xbajee is 21 years. This is a strict requirement and applies to all players across Bangladesh regardless of location. xbajee performs age verification checks and reserves the right to request documentary proof at any time. Accounts found to belong to players under 21 are immediately closed.

You can reset your xbajee password from the login screen by tapping "Forgot Password". Enter the mobile number registered to your account and you will receive a one-time password (OTP) via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact [email protected] for manual account recovery assistance.

No. xbajee permits strictly one account per player. Duplicate accounts are against our Terms and Conditions and will result in all associated accounts being permanently suspended. Any balances in duplicate accounts may be confiscated. If you have accidentally created two accounts, contact [email protected] immediately to resolve the situation before it affects your standing.

To close your xbajee account, send an email to [email protected] with the subject line "Account Closure Request". Include your registered username and mobile number. Our team will process the request, withdraw any eligible remaining balance to your registered payment method, and confirm account closure in writing. Note that if you are struggling with problem gambling, self-exclusion may be a more appropriate option — see our Responsible Gaming page.

To deposit via bKash on xbajee, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown the xbajee bKash merchant number and a reference code. Open your bKash app, send the deposit amount using the Send Money option, and enter the reference code in the description field. Your xbajee balance is typically updated within 5 to 15 minutes.

Yes, xbajee supports deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile wallets: select your preferred wallet in the Deposit section, follow the on-screen instructions, and use the provided reference code when sending funds. Nagad and Rocket deposits generally process within 5 to 20 minutes depending on network conditions.

The minimum deposit on xbajee is ৳200 BDT. This applies to all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. There is no maximum deposit limit set by xbajee, though individual transaction caps may apply depending on the limits set by your mobile wallet provider or bank.

A bKash deposit on xbajee typically appears in your account balance within 5 to 15 minutes of the transaction being confirmed. During peak periods — such as BPL match days or major tournaments — processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact our support team at [email protected] with the bKash transaction ID so we can investigate.

The minimum withdrawal amount on xbajee is ৳500 BDT. Withdrawals are processed to the same payment method used for your deposit (bKash, Nagad, Rocket, Upay, or bank account). To protect against fraud, withdrawals to a new payment method may require additional identity verification before they are processed.

xbajee processes withdrawal requests within 24 hours on business days. Once processed, funds sent to bKash, Nagad, or Rocket typically arrive within 1 to 4 hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks may take 1 to 3 business days to clear. Withdrawals pending KYC review may take longer.

xbajee does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction charges — these are outside xbajee's control. We recommend checking your wallet provider's fee schedule before initiating a transaction if charges are a concern.

Yes, cricket betting is one of xbajee's most popular features for Bangladeshi players. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. Markets include match winner, top batsman, over/under totals, toss winner, and in-play live betting during matches.

xbajee offers a wide selection of slot games from top providers including Pragmatic Play, NetEnt, and Microgaming. Titles span classic three-reel slots, five-reel video slots, jackpot slots, and Megaways variants. You can browse the full catalogue on the Slots page. Games are regularly updated and new titles are added weekly to keep the library fresh.

Yes, xbajee Casino features a live dealer casino powered by Evolution Gaming and Ezugi. Live casino games include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and live game shows such as Crazy Time and Lightning Roulette. Tables run around the clock, with dealers available during Bangladesh Standard Time (BST, UTC+6) peak hours.

Yes, xbajee is fully optimised for mobile play and works on all modern Android and iOS smartphones without requiring a separate app download. Simply open xbajee.bar in your mobile browser (Chrome, Safari, or Firefox), log in, and start playing. The entire site — including live casino, cricket betting, slots, and account management — is designed for a smooth mobile experience.

The RTP on xbajee slot games varies by title and provider. Most games from Pragmatic Play, NetEnt, and Microgaming carry an RTP between 95% and 97%. RTP is a long-term statistical average — it does not guarantee results in a single session. Individual game RTP figures are available in the help or information section of each game directly within xbajee.

xbajee offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT (৳), and applicable games — are published on the Promotions page within your account after registration. All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements on xbajee bonuses specify how many times you must play through the bonus amount before withdrawing winnings derived from it. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place a cumulative total of ৳30,000 in qualifying bets. Requirements, eligible games, and time limits vary by promotion — always read the specific bonus terms before claiming.

Yes, xbajee runs special promotions tied to major cricket events including BPL, IPL, and ICC tournaments. These may include deposit match bonuses, free bets, or enhanced odds on selected matches. Seasonal promotions are also offered during key Bangladesh cultural events such as Eid and Pohela Boishakh. Check the Promotions section in your xbajee account for the latest active offers.

No — bonus funds on xbajee cannot be withdrawn directly. You must first complete the stated wagering requirement for that specific promotion before any winnings generated from bonus funds become eligible for withdrawal. Your real-money balance and bonus balance are tracked separately in your account. Only your real-money balance is available for withdrawal at any time without restriction.

xbajee is committed to providing a safe and secure platform for all players in Bangladesh. The site uses 256-bit SSL/TLS encryption on all data transmissions and applies strict security protocols to protect your personal and financial information. All games are sourced from reputable, independently certified providers including Pragmatic Play, Evolution Gaming, and NetEnt to ensure fair play and genuine RNG-based outcomes.

xbajee operates as an online gaming platform serving the Bangladesh market. Players are responsible for understanding and complying with local laws in their jurisdiction before registering. xbajee does not make specific claims about regulatory status under Bangladeshi law and encourages all players to seek independent legal advice if they are unsure about their position. The platform implements strict age verification (21+) and responsible gaming controls.

If you feel gambling is negatively affecting your life, you can request self-exclusion from xbajee at any time by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion locks your account for a minimum of 6 months (up to permanent closure), stops all marketing communications, and processes any eligible remaining balance back to your payment method. Our team will action all self-exclusion requests within 24 hours.

You can contact xbajee customer support by emailing [email protected]. Please include your registered username or mobile number and a clear description of your issue. Our support team aims to respond to all enquiries within 24 hours. For urgent matters such as self-exclusion requests, account security concerns, or missing deposits, indicate the urgency in your subject line for prioritised handling.